Service for MSI EX400

I'm so happy that I'm leaping with joy (inside) because I finally got my MSI EX 400 back! When my family and I were at Boracay from June 16-19, my 14.1" laptop's hard drive just suddenly failed. After shutting my notebook down, it just wouldn't start up.

So when we arrived, I brought my MSI EX400 to the store in Gilmore where I purchased it and they received it after testing the unit and officially diagnosing that the hard drive, which is a 160 GB Western Digital, gave way. It was a real blessing that it's still covered by the warranty.

After one week and five days (twelve days), I was able to get my laptop back. It was picked up by the supplier (MSI) from the store in Gilmore after 5 days and then, yesterday, I followed it up at the MSI service center and they said that they have already delivered it back to the store. So, actually, my laptop was already available yesterday but I wasn't available to pick it up. So the turn around time was really just eleven days. How about that for the service of my MSI EX400?

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My MSI EX400's Hard Drive Crashed

It has been nine days since I have posted an entry and the blogging ditch I was caught in is something technical - the hard disk of my MSI EX400, Western Digital with a capacity of 160GB, crashed. I actually brought my notebook to Boracay last week and was able to use it during the first two and a half of the four days we were there. On our third day, I shut down my EX400 before hitting the beach and when I came back, it just wouldn't start up. My laptop's hard drive wasn't being detected.

I felt bad because that MSI EX400, a unit in the entertainment series of MSI notebooks, is my mobile office. I use it for my work and for my blogging. And since its hard drive crashed, my wife is just sharing her laptop to me.


I brought my notebook to the store in Gilmore, Quezon City where I purchased it and even without the receipt, I was able to avail of the warranty (they had records of purchases made). So they received the unit and checked what was wrong. It was the hard drive and it did crash. It would take about two to three weeks for the hard drive to be replaced. They said it takes that long because the supplier will be the one to make the replacement and they will send the unit to the supplier.

I am just glad that I won't have to spend at least P2,500 to have the hard disk replaced. I am sad, but am also thankful that the hard drive crashed early on, while it is still covered by the warranty. As for the files in the storage, I have learned my lesson in the past. That is why I use an external hard drive for my very important files. Although, there are still some files I won't be able to recover, I still have all of the important stuff in my external hard drive. I just hope that my MSI EX400 would be available soon.

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