Wednesday, October 9, 2019

Teleperformance Philippines: Certified Great Place to Work®

Together with other bloggers, I recently got to take a peek at the life and culture inside Teleperformance Philippines -Vertis North. TP Vertis North branch was launched in 2018, boasting of well-thought of interiors designed to create a vibrant environment for its employees.

The physical environment supports a culture that is focused on health and wellness, as well as ensuring fun and camaraderie in the workplace. The site features rest and relaxation areas such as themed lounges, sleeping quarters, and massage chairs where employees can relax. What’s more, the massage chairs are cash operated, and the money goes to the company’s corporate social responsibility program Citizen of the World (COTW) which supports the most vulnerable sectors such as chronically ill children.

The TP Vertis North business site also has lactation rooms, a clinic, and a well-appointed gym with trainers from Elorde Boxing Gym, as well as entertainment rooms with billiards, karaoke, board games and game consoles.

Another strong aspect of the corporate culture is continuous learning and leadership development, and TP Vertis North houses the company’s second Leadership Development Center (LDC) that will be officially launched soon.

The LDC, a facility focused especially on the upskilling of TP employees for leadership roles in the workplace of the future, is the second branch that the company is offering to its people. The first one is located in TP Aura, Bonifacio Global City.

Teleperformance Philippines earned back-to-back certifications from the Great Place to Work® institute in 2018 and 2019, a global research and consultation company that provides benchmark standards for companies to create the outstanding organizational cultures.

The certification was earned through an organization-wide survey that asked the employees for their opinions. Over 26,000 employees across Teleperformance’s existing sites in the Philippines responded and participated in a confidential online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This comprehensive survey was independently conducted by the Great Place to Work® Institute.

The company serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.